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Sunjoy Reviews
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Sunjoy Customer’s Q&A
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Sunjoy FAQs
How to claim warranty from Sunjoy?
To claim warranty, you need to email Sunjoy's customer care team at shop@sunjoygroup.com with your name, email, contact number, and a photo or screenshot of your receipt. If you have a damaged or defective item, make sure to include a photo of it as well.
What happens after your warranty has been approved by Sunjoy?
If your warranty claim is approved, you will receive a replacement of the product or its parts in their original style and color. If the original product is no longer available or has been discontinued, a replacement of a similar style or color may be sent to you.
Does Sunjoy's warranty cover damage caused by the weather?
No, Sunjoy's warranty does not cover damage caused by extreme weather conditions. While steel components in outdoor furniture and accessories are coated with rust inhibiting paint to prevent rusting, surface oxidation (rusting) may occur once these protective coatings are scratched. This is not considered a defect and will not be covered by the warranty.
How long do you have to return a product to Sunjoy?
You can return a product within 30 days of the original delivery date.
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